Associate Application Support Analyst (NV2 Security Clearance)

About the role

Emanate Technology is recruiting multiple Associate Application Support Analysts for a growing team in Canberra, with several vacancies available. The role suits someone with 1-2 years of IT experience who enjoys troubleshooting, supporting business applications and working closely with users and technical teams so that critical systems run smoothly. The position requires an NV2 security clearance.

Key responsibilities

• Provide Level 1 and Level 2 application support.
• Investigate and resolve application incidents and service requests.
• Monitor application health and performance.
• Work with internal stakeholders to identify and address system issues.
• Assist with system upgrades, testing and releases.
• Maintain documentation and knowledge articles.

Required profile

• 1-2 years of experience in an IT support, application support or platform support role.
• Exposure to business applications, SaaS platforms or enterprise systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder engagement skills.
• Genuine interest in applications and platforms rather than infrastructure-focused support.
• Eagerness to learn and develop within a supportive team.

What we offer

• Multiple opportunities within an established technology team.
• Career development and mentoring opportunities.
• Exposure to a diverse range of applications and technologies.
• A supportive and collaborative culture.