Assistant Store Manager, Wollongong

About the role

Optus, one of Australia's top telecommunications providers, is looking for a supportive, driven and people-focused Assistant Store Manager / Second in Charge to join its Wollongong team. As a Second in Charge, you will help develop the store's culture, drive performance outcomes and contribute to its overall success.

Key responsibilities

• Lead by example and support the Store Manager in building a positive, high-performance culture where the team feels motivated, included and confident.
• Coach, mentor and develop team members through clear guidance, meaningful feedback and day-to-day support so they can deliver excellent customer experiences.
• Maintain an energised, customer-first environment that feels warm and welcoming for customers and the team.
• Support daily operations, from team coordination to service delivery, and look for ways to improve performance, efficiency and customer experience.
• Handle escalated customer enquiries calmly and professionally, modelling de-escalation and guiding the team through difficult situations.
• Drive team engagement by celebrating wins, supporting goal setting, encouraging continuous learning and strengthening collaboration.

Required profile

• Supportive leadership: empowering others through actions, integrity and encouragement.
• Customer-first coaching: leading by example and keeping customers at the heart of the team's work.
• Calm under pressure: staying composed in reactive or complex situations and helping peers manage challenges.
• Strong grasp of retail operations and what drives performance, with a balanced step up to leadership.
• Ability to build an inclusive team environment and stay flexible and solutions-focused when priorities shift.

What we offer

• Competitive remuneration, with $80 monthly credit and 25% off Optus products and special shopping discounts with retail and corporate partners.
• Leave policies, including an additional Connected day and up to 14 weeks of paid parental leave.
• Employee-led networks and diversity initiatives such as Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
• Free 24/7 access to counselling and support services.