Assistant Resort Manager

About the role

We are seeking a passionate, hands‑on Assistant Resort Manager to partner closely with our Resort Manager at NRMA Angourie Resort. This permanent, onsite role involves leading across multiple departments to deliver exceptional guest experiences in a boutique coastal resort.

Key responsibilities

• Support the Resort Manager in day‑to‑day operations and provide operational leadership across all areas.
• Lead, coach and develop teams to ensure outstanding guest experiences.
• Assist with rostering, workforce planning, recruitment, onboarding and training.
• Monitor operational performance, labour costs and departmental budgets.
• Maintain high standards of presentation, cleanliness and service.
• Collaborate with Food & Beverage, Events and Day Spa teams to maximise guest satisfaction and commercial outcomes.
• Resolve guest concerns and drive continuous improvement initiatives.
• Champion workplace health, safety and compliance practices.

Required profile

• Previous leadership experience in a boutique resort, hotel or premium hospitality environment.
• Exposure to Food & Beverage, Events and Functions operations.
• Strong people‑management skills and a collaborative leadership style.
• Ability to build genuine relationships with guests, team members and stakeholders.
• Excellent organisational skills and ability to prioritise in a fast‑paced environment.
• Financial acumen including labour management, budgeting and cost control.
• Understanding of workplace health and safety and employment compliance requirements.

Required skills

• Hands‑on approach with willingness to work across all resort areas.
• Strong communication and problem‑solving abilities.

What we offer

• Progressive flexibility, leave and well‑being benefits including 5 weeks annual leave.
• Travel discounts on car rentals, cruises and NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership with roadside assistance and various discounts.
• Discounts on NRMA personal insurance products.
• Opportunities to grow, progress or relocate within the NRMA Group.
• Inclusive workplace welcoming diverse backgrounds and identities.