Assistant Night Manager - Front Office

About the role

The Stamford Plaza, a five-star luxury hotel in Brisbane with 252 rooms and eight function rooms, is looking for an Assistant Night Manager to join its Front Office Department. Reporting to the Front Office Manager, the role ensures the smooth operation of the department, with particular focus on Night Audit and end-of-day procedures.

Key responsibilities

• Support the Night Manager in leading and supervising overnight operations and take over the shift when delegated or required.
• Carry out Night Audit and end-of-day procedures so that financial, operational and supporting documentation is accurate and submitted on time.
• Handle guest requests, enquiries and complaints with welcoming, professional and courteous service.
• Respond calmly and effectively to emergencies, safety concerns or operational issues overnight.
• Manage the overnight room service operation, including orders, preparation, delivery, charge posting and food-safety standards.
• Prepare daily duty logs, incident reports, shift handovers and other operational communications.
• Perform regular property and security walks, including full lock-up procedures.
• Liaise with Front Office, Housekeeping, Maintenance and other departments, and keep the Front Office updated on VIP movements, events and local attractions.
• Maintain high standards of accuracy in reports and records, comply with policies, health and safety and security requirements, and escalate significant issues appropriately.

Required profile

• At least one year of experience in a similar Front Office leadership role.
• Demonstrated experience with Night Audit procedures and hotel property management systems; Opera Cloud experience preferred.
• Current First Aid certificate, or willingness to obtain one after appointment.
• Australian resident or holder of visa rights to work in Australia; a National Police Clearance is required and vaccination is needed before starting.

Required skills

• Competency with Microsoft Excel, Word and Outlook.
• Excellent written and verbal communication with guests, management and team members.
• Attention to detail and accuracy in financial, operational, incident and security documentation.
• Ability to work independently while keeping effective communication with departments and senior management.

What we offer

• Career opportunities and progression within the company.
• Uniforms and laundry.
• Free staff meals.
• Food and beverage discounts in all F&B outlets of the hotels.