Assistant Front Office Manager

About the role

Crown Resorts is looking for an experienced Assistant Front Office Manager to join the team at Crown Towers in Melbourne. Reporting to the Front Office Manager, you will support the day-to-day operation of the Front Office, including the Front Desk, Bell Desk and Valet Parking, while leading and developing a high-performing team and delivering exceptional guest experiences.

Key responsibilities

• Lead, coach and develop the Front Office team to deliver exceptional service
• Oversee daily Front Office operations and ensure service standards are consistently achieved
• Manage guest enquiries and complaints, ensuring effective and timely resolution
• Monitor room inventory, availability and operational requirements
• Work closely with Housekeeping, Reservations, VIP Services and other hotel departments
• Manage labour resources, rostering efficiencies and departmental costs
• Identify opportunities to improve processes, service delivery and operational performance
• Support upselling initiatives and opportunities to maximise hotel revenue
• Maintain accurate operational reporting and communicate across the hotel

Required profile

• Experienced hotel professional with a passion for people leadership and guest service
• Thrives in a fast-paced luxury hotel environment and makes operational decisions while supporting the team
• Strong hotel management experience, ideally within Rooms Division or Front Office
• Proven experience leading and developing teams
• Hospitality or business-related qualification is desirable

Required skills

• Customer service, communication and interpersonal skills
• Organisational and problem-solving capabilities
• Commercial awareness and experience managing operational resources
• Experience with OPERA PMS and Microsoft Office