Assistant Front Office Manager

About the role

Hyde Perth, a new Hyde brand hotel opened in March 2026 in the heart of Western Australia, is looking for an Assistant Front Office Manager. You will play a key leadership role in delivering exceptional guest experiences and keeping the Front Office running smoothly, working closely with Housekeeping, Food & Beverage, Maintenance and other departments, and with the Front Office Manager.

Key responsibilities

• Lead and support the Front Office team in delivering efficient, welcoming guest experiences.
• Oversee daily operations, including arrivals, departures, room allocation and guest services.
• Drive guest satisfaction through personalised service, effective communication and service recovery.
• Manage guest feedback and complaints, ensuring timely resolution.
• Coach, mentor and develop team members.
• Support rostering, timesheets, leave planning and other operational requirements.
• Monitor occupancy, room inventory and guest flow.
• Work with Revenue Management to optimise room allocation and hotel performance.
• Coordinate VIP arrivals, group bookings and special guest requirements across departments.
• Maintain Front Office procedures, systems, reporting and service standards.
• Support safety, security and emergency procedures, including acting as Chief Warden when required.
• Identify ways to improve operational efficiency and the guest experience.

Required profile

• Ideally previous experience as a Duty Manager, Assistant Front Office Manager or similar hotel leadership role.
• Proven experience managing Front Office operations and resolving guest concerns.
• Strong leadership, communication, interpersonal and problem-solving skills, with good organisation and attention to detail.
• Experience with hotel Property Management Systems and Front Office procedures.
• Understanding of hotel safety, security and emergency procedures.
• Professional presentation and grooming aligned with the Hyde brand.
• Flexibility to work evenings, weekends and public holidays.

What we offer

• Learning opportunities and development within a fast-growing brand.
• An annual diversity and inclusion calendar of events.
• Discounts across the Ennismore family of brands, including the Heartist (Employee) program.