Administration Support - Variety of Roles

About the role

FAA, a family-owned business focused on helping clients grow their financial wealth for retirement, is looking for an experienced administration support professional. The role suits someone who enjoys delivering excellent service and building strong relationships by phone, and can start contributing to the culture and client outcomes from day one. Full-time positions are available from the Maroochydore office.

Key responsibilities

• Call businesses and clients to schedule appointments
• Handle incoming phone calls, emails and correspondence
• Prepare documents and provide exceptional customer service to clients and staff
• Maintain accurate and up-to-date records and databases (filing, scanning, data entry)
• Provide administrative assistance to all teams and carry out various administrative duties

Required profile

• Bubbly, friendly and professional phone manner, with excellent English, grammar and communication skills
• Polite and courteous to external clients and internal staff
• Open to being trained and learning new technical and intellectual skills, including further study if needed
• Ability to prioritise, manage a busy workload and work in a changing environment
• Strong attention to detail, strong work ethic, and ability to work independently and as part of a team
• Right to live and work in the location

Required skills

• Basic math and computer skills (tested at interview)
• Effective administration and time management

What we offer

• School hours and full-time positions from the Maroochydore office
• Income protection built into the corporate super plan
• Employee benefit program including novated and associated leasing
• Monthly team development club activities, staff BBQs and awards, and a fun club committee
• Assistance with personal financial goals and access to financial services at discounted prices
• Professional development, regular training and the chance to learn new skills

To apply, submit a resume and a cover letter explaining how you meet the required attributes; the cover letter is part of the application process.