Administration Officer – Reception

About the role

The Administration Officer – Reception will be the first point of contact for visitors, callers and stakeholders at the Adelaide Remand Centre. You will support the daily operations of a secure correctional facility by providing clear information and professional service. This role works closely with the wider administration team to ensure smooth visitor management and accurate record keeping.

Key responsibilities

• Manage reception enquiries and direct calls to the appropriate teams.
• Process visitor bookings and enter information into relevant systems.
• Communicate clearly with visitors and stakeholders, providing accurate information.
• Maintain confidential records and visitor logbooks in line with procedures.
• Support inter‑departmental communication regarding visitor information.
• Record complaints and enquiries accurately in required systems.

Required profile

• Experience providing administrative or reception support in a busy environment.
• Strong communication skills with the ability to adapt to different stakeholders.
• Excellent organisation and time‑management abilities.
• Calm and professional approach when working under pressure.
• Respectful and empathetic attitude towards diverse communities.

Required skills

• Proficiency with Microsoft Office, particularly Outlook, Word and Excel.

What we offer

• Access to training and career development opportunities.
• Supportive team culture where your voice is valued.
• Employee Assistance Program for wellbeing support.
• Inclusive workplace that celebrates diversity.
• Uniform provided and professional work environment.
• Opportunities to grow within long‑term government contracts.