Account Manager - Managed Services & Cisco Solutions

About the role

An agile, growing technology provider and Cisco partner specialising in Collaboration, Contact Centre, Networking and Security solutions is looking for an Account Manager in Melbourne. This hybrid, client-facing role drives revenue growth across an existing client portfolio while identifying and converting new opportunities. You will own the end-to-end sales cycle, act as the main point of contact for your accounts and work closely with pre-sales technical and delivery teams.

Key responsibilities

• Build and grow relationships across assigned accounts, engaging stakeholders at all levels to drive alignment, demand and revenue growth.
• Own the sales cycle from discovery and qualification to deal closure, preparing proposals and commercial pricing responses.
• Identify opportunities to introduce advanced Cisco technologies and the managed services portfolio.
• Partner with pre-sales technical specialists and delivery teams to position and transition solutions from sale to implementation.
• Manage pipeline, deal progression and forecasting accurately using the CRM platform (ConnectWise).
• Liaise with vendors, distributors and partners to support deal progression and solution design.

Required profile

• 3-5 years of sales, account management or business development experience in a B2B technology environment.
• Experience with customers across collaboration, contact centre, networking or security solutions.
• Ownership of sales targets, KPIs, forecasting and revenue outcomes.
• Strong communication skills bridging technical and business stakeholders; flexibility to travel 15-20%.
• Desirable: exposure to Cisco technologies such as Webex, Meraki or Cisco Security; experience in an IT partner, reseller or distributor environment; knowledge of unified communications or contact centre architectures; a degree in Business, IT or a related field.

Required skills

• CRM proficiency (ConnectWise or similar) for pipeline hygiene.
• Proposals and commercial pricing preparation.

What we offer

• Ongoing training and development in Cisco technologies and sales.
• Access to pre-sales technical specialists and delivery teams.
• Clear performance expectations with coaching and growth pathways.
• Remuneration package with performance-based incentives.