Academic Services Compliance and Reporting Specialist

About the role

Torrens University Australia is hiring an Academic Services Compliance and Reporting Specialist to support the Associate Registrar, Student Governance and Compliance. The role coordinates compliance, risk, assurance, reporting and business improvement activities across Academic Administration Services and Student Experience, maintains governance information and evidence, and supports regulatory and policy implementation. It also provides delegated operational support for external complaints and National Student Ombudsman matters, escalating complex or high-risk issues to the Associate Registrar. The role is permanent and full-time, based at the Surry Hills campus in Sydney, with other campuses possibly considered.

Key responsibilities

• Manage compliance, risk and assurance activities, maintain registers and evidence repositories, conduct assurance reviews and track corrective actions.
• Prepare quarterly reports, validate data, identify trends and anomalies, and maintain reporting documentation and evidence trails.
• Coordinate complaints and investigations, prepare evidence-based responses, monitor deadlines and track outcomes and remedial actions.
• Coordinate compliance and improvement initiatives, including policies, processes, controls, milestones, dependencies, risks and stakeholder consultation.
• Analyse student feedback, complaints and service trends, and use approved digital and AI tools responsibly to support improvement and reporting.

Required profile

• Bachelor's degree in business, education, law, governance, compliance, risk, quality, data, student administration or a related discipline, or equivalent relevant professional experience.
• Qualifications or professional development in compliance, risk, audit, quality assurance, project management, data analysis or business improvement are desirable.
• Experience in a complex or regulated environment, preferably higher education, vocational education or a comparable sector.
• Experience coordinating projects or improvement initiatives from planning through implementation and follow-through.
• Experience coordinating sensitive complaints, regulatory investigations or National Student Ombudsman matters.

Required skills

• Maintaining risk registers, action plans, controls, evidence, reporting schedules and data-quality processes.
• Preparing reports, dashboards or briefing materials that identify trends and support decision-making.
• Clear, concise written communication, strong analytical capability and attention to detail.
• Digital confidence, including responsible use of reporting tools, workflow systems and AI with human oversight.

What we offer

• Study free in a course or degree related to your position.
• Access to internal opportunities to learn, grow and move across the organisation.
• A collaborative, student-focused environment with opportunities for professional development and career progression.