Zone Manager (3IC) - MECCA Sydney Airport Store

About the role

MECCA is looking for a passionate Zone Manager (3IC) to lead its Sydney International Airport store in NSW on a part-time basis, 24 hours per week. Zone Managers are described as the guardians of the customer experience: they lead from the shop floor, coach and inspire their team and balance customer experience with commercial outcomes. The role suits someone who wants to start a leadership career in a fast-paced, people-first environment.

Key responsibilities

• Support the management team in delivering exceptional customer experiences in the store.
• Lead from the front, driving store success through strong communication and upskilling the team.
• Engage and motivate the store team to meet KPIs and uphold company values.

Required profile

• Prior experience successfully leading large retail teams.
• A strong passion for exceptional customer service.
• Confidence in giving feedback to develop and coach team members.
• Availability to work late evenings and weekends.

What we offer

• Education opportunities through MECCAversity.
• A monthly performance bonus program.
• Discounts for yourself and your immediate family, plus a product allowance subject to company policy.
• A parental support program.