Windows Subject Matter Expert

About the role

Accenture is looking for an experienced Windows Subject Matter Expert to join its Infrastructure Managed Services team in Ballarat. You will provide advanced technical support across Windows Server, Active Directory, SCCM, DNS and virtualisation technologies, resolving complex Level 3 issues, contributing to infrastructure projects and supporting the wider operations team with technical guidance and best practices.

Key responsibilities

• Administer and maintain Windows Server environments, including patching, configuration and performance monitoring.
• Manage and troubleshoot Active Directory, Group Policy, organisational units, DNS and DHCP.
• Administer Microsoft Endpoint Configuration Manager (SCCM/MECM) for software deployment, OS deployment and compliance reporting.
• Provide Level 3 escalation support for complex Windows incidents and service requests.
• Support VMware vSphere administration, including VM provisioning, patching and performance management.
• Contribute to server builds, migrations, upgrades and broader infrastructure projects.
• Develop and maintain PowerShell scripts to automate routine tasks.
• Produce technical documentation, support procedures and knowledge-base articles.
• Work with the Wintel Lead to set and maintain technical standards and best practices.
• Participate in change advisory processes and an on-call rotation.

Required profile

• Extensive experience in Windows Server administration, ideally in a complex enterprise environment.
• Strong knowledge of Windows Server 2012 R2 through to Windows Server 2022.
• Ability to work in a hybrid arrangement based in Ballarat.
• Bonus points for Nutanix experience, Microsoft Azure, Entra ID or hybrid identity experience, and certifications such as MCSA, MCSE or VCP.

Required skills

• Solid SCCM/MECM experience, including task sequences, software packages and compliance baselines.
• In-depth Active Directory administration, including schema, replication and Group Policy troubleshooting.
• Strong DNS administration and troubleshooting.
• Hands-on VMware vSphere experience, including vCenter management and the VM lifecycle.
• Proficient PowerShell scripting and automation.
• Experience in ITIL-based service management environments.