Warranty Claims Officer

About the role

A leading global organisation based in Warwick Farm is looking for a Warranty Claims Officer to join its busy customer service team. The role manages a high volume of warranty and service enquiries while supporting customers through the claims process. It is a full-time temporary position of 6 months, with possible extension or permanency, paid $37.30 per hour plus super.

Key responsibilities

• Manage a high volume of inbound calls about warranty and service enquiries
• Respond to customers by phone, email and web channels
• Process warranty claims and service requests accurately and efficiently
• Review claim information and ensure all required details are provided
• Update customer records and maintain accurate claims information
• Handle customer complaints and difficult interactions professionally
• Liaise with internal departments to resolve warranty enquiries
• Work towards KPIs such as customer satisfaction and first call resolution
• Complete general administration and data entry as required

Required profile

• Previous experience in warranty claims, call centre or high-volume customer service
• Customer service or hospitality background highly regarded
• Strong written and verbal communication skills
• Confident managing complaints and challenging customers
• Excellent attention to detail and accurate data entry
• Available to work rotating shifts 8:00am to 6:00pm, Monday to Friday