Ward Clerk - ICU and PICU

About the role

The Ward Clerk supports the Intensive Care Unit (ICU) and Paediatric Intensive Care Unit (PICU) at John Hunter Hospital, acting as a key point of contact and coordinating the day-to-day administrative activities of both units. The position is open to all individuals but is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977.

Key responsibilities

• Provide professional reception and telephone support, answering enquiries and directing visitors
• Coordinate administrative processes for patient admissions, transfers and discharges
• Maintain accurate patient records, documentation and data entry
• Assist with bed management and related administrative tasks
• Liaise with doctors, nurses, patients and families to support communication
• Handle confidential and sensitive information with discretion
• Provide general administrative support to keep the units running smoothly

Required profile

• Excellent communication and customer service skills, able to interact professionally with a diverse range of people
• Strong organisational skills and attention to detail, with accurate record keeping
• Ability to manage competing priorities and stay calm in a fast-paced environment
• Empathy, patience and professionalism when supporting patients and families, especially in difficult situations
• Collaborative approach, discretion and emotional resilience

Required skills

• Confident use of computers and hospital information systems
• Accurate data entry

What we offer

• Remuneration of $69,272.27 - $71,570.21 per annum plus superannuation
• Permanent full-time or part-time positions, up to 38 hours per week
• Comprehensive orientation and training on ICU and PICU workflows, hospital systems and administrative procedures
• Ongoing guidance from the Administration Manager, team leaders and experienced colleagues, with regular feedback