USC Specialist

About the role

Komatsu Australia is seeking a motivated, customer-focused USC Specialist to join its team in Welshpool. The role builds strong customer relationships while delivering timely and accurate repair solutions, preparing and managing quotations for USC and KE component repairs. It suits someone with strong administration, coordination or quoting experience who enjoys a fast-paced environment and cross-team collaboration.

Key responsibilities

• Prepare accurate and timely quotations for USC and reman component repairs
• Manage quotations within agreed service level timeframes and meet customer expectations
• Analyse workflow challenges and identify ways to improve quote turnaround times and team performance
• Build and maintain customer relationships through proactive communication
• Work with Procurement to obtain vendor pricing and expedite quote requests
• Create repair quotations for component and workshop service cases
• Partner with the Reman Sales team to improve quote approval turnaround times
• Coordinate with internal stakeholders so quotes are accurate, complete and aligned with customer needs
• Support customers during inspections of replacement components and give ongoing updates

Required profile

• Strong understanding of manufacturing, production or workshop operations
• Sound knowledge of quality management principles and continuous improvement
• Customer-focused mindset and ability to build relationships across internal teams
• Excellent communication and negotiation skills
• Problem-solving skills, attention to detail and ability to manage competing priorities
• Experience supporting employee performance and development is highly regarded

Required skills

• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Experience working with business systems

What we offer

• Roster of 5 days on, 2 days off
• Paid parental leave (16 weeks primary carer, 4 weeks secondary carer) and other family-friendly benefits
• Income protection insurance through company superannuation
• Internal career development, recognition and awards
• Corporate discounts with Bupa and Telus Health, and travel discounts
• Potential yearly bonus and a $3,000 referral payment