Training and Development Officer

About the role

Sofitel Brisbane Central, a luxury hotel in the heart of Brisbane, is looking for a passionate Training and Development Officer to join its Talent & Culture team. This is a part-time, high-impact role focused on building capability, driving compliance and creating meaningful development opportunities. You will work closely with the Director of People & Culture and hotel leaders to champion continuous learning and ensure staff have the skills, knowledge and confidence to deliver exceptional guest experiences.

Key responsibilities

• Lead learning and development: plan, coordinate and deliver Sofitel, Accor and hotel-specific training programs.
• Drive compliance: own mandatory training, monitor completion, identify risks and keep the hotel audit-ready.
• Build capability: partner with leaders to find capability gaps, coach teams and design targeted learning solutions.
• Onboarding and performance: lead the new employee onboarding experience and support performance, development and career conversations.
• Talent and succession: support talent identification, career pathways, succession planning and Accor development programs.
• Early careers: manage relationships with TAFEs, universities and education providers, including apprenticeships, traineeships, internships and work experience.
• Reporting and governance: maintain training records, dashboards and compliance reports, giving insights to leaders and the Executive Committee.
• Culture and engagement: champion a culture of continuous learning, accountability, recognition and professional growth.
• Stakeholder partnership: work with department leaders, People & Culture and external partners to build workforce capability.

Required profile

• Experience in learning and development, training, talent and culture or hospitality.
• Strong facilitation, coaching and stakeholder management skills.
• Confidence engaging with employees and leaders at all levels.
• Excellent organisation and attention to detail.
• Understanding of compliance, governance and audit requirements.
• Ability to analyse data and turn insights into action.
• Proactive, solutions-focused approach and ability to thrive in a fast-paced hotel environment.
• Passion for luxury service and creating exceptional employee experiences.
• Experience with apprenticeships, traineeships, internships or education partnerships is highly regarded.
• Tertiary qualification in HR, Learning & Development, Business, Hospitality or a related field is preferred.

Required skills

• Digital and Microsoft Office skills, with experience using learning systems.

What we offer

• Discounts for ambassadors, families and friends at Accor hotels worldwide.
• Complimentary hotel stay package to celebrate your work anniversary.
• Secure parking in central Brisbane for $10 per day.
• Direct access to Central train station.
• Complimentary food in the ambassador dining room.
• Laundered uniforms.
• Wellbeing initiatives, including apps with content.