Technical Systems Analyst – $90k + Super

About the role

Join Mad Mex’s IT familia to keep restaurant technology, cloud services and support operations running smoothly. You’ll own complex escalations, dig into root causes and drive smarter, faster solutions across POS, Azure, Microsoft 365 and more.

Key responsibilities

• Own and resolve complex technical escalations, creating lasting fixes and keeping documentation up‑to‑date.
• Monitor and maintain cloud environments, POS systems, networks, devices and Microsoft services, handling updates, configurations and deployments.
• Support new restaurant openings, technology rollouts and vendor issue resolution.
• Develop and manage automation scripts (PowerShell, Python) and integration workflows using Power Automate, Microsoft Copilot and AI tools.

Required profile

• Hands‑on problem solver with strong troubleshooting and escalation experience.
• Experience in IT support, systems administration or technical operations, preferably in a QSR or multi‑site environment.
• Ability to communicate clearly, document processes and use AI responsibly.

Required skills

• Microsoft 365, Azure AD, Intune, Windows Server
• PowerShell, Python scripting
• APIs, REST, JSON integration knowledge
• Jira Service Management / ITSM