Technical Support Officer

About the role

Colliers is looking for a dedicated Technical Support Officer to join its Sydney CBD team. Reporting to the Service Delivery Manager, you will provide Level 2 support to employees across NSW, ensuring a seamless technology experience.

Key responsibilities

• Identify and proactively resolve IT issues for the Sydney offices.
• Provide first and second level hardware and software support.
• Document procedures and adhere to all support processes.
• Recommend upgrades and replacements when necessary.
• Promote the IT brand through local delivery of customer‑facing technology initiatives.
• Participate in projects as required.

Required profile

• At least 2 + years of experience in a Level 2‑3 helpdesk role.
• Familiarity with the listed technologies and systems.

Required skills

• Windows 11
• Microsoft Office 365 (Outlook, Excel, Word, PowerPoint, OneNote, OneDrive, SharePoint, Teams)
• Citrix
• Azure
• Audio and visual conferencing tools
• SCCM
• Intune
• ServiceNow

What we offer

• Recognition as a Forbes World’s Best Employer 2025 and TIME World’s Best Companies 2025.
• Wide range of benefits supporting career, wellbeing and lifestyle, including Colliers Balance, extensive parental leave and additional paid leave.
• Formal career development and recognition programmes.
• Access to innovative technology and tools to boost productivity.