Technical Support Lead - Queensland

About the role

Egis is looking for a technically strong IT professional to become Technical Support Lead for Queensland. You will provide advanced Level 2 support, lead IT support across the Queensland offices and act as the key link between the business and IT. Some travel between sites is required, and the role is open to full-time, part-time or job-share arrangements.

Key responsibilities

• Lead the Queensland IT support function and set the standard for customer-focused onsite support, including leading Brisbane IT support with one direct report.
• Deliver hands-on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications.
• Own meeting room and AV/video conferencing technology (Teams Rooms, displays, microphones) across the four offices.
• Manage device lifecycle (imaging, deployment, patching, break/fix, hardware refresh) and onboarding/offboarding.
• Manage tickets, documentation and escalation in line with ITIL, and report on SLAs, ticket trends and asset/license compliance.
• Manage software assets and licence compliance, and lead communication and training for technology changes and rollouts.
• Drive adoption of AI agents and automation to improve IT workflows and the user experience.
• Contribute to regional IT budgeting, vendor management and technology investment decisions.
• Act as the go-to technology contact for business and project leads and the primary local point of contact for the global IT organisation.
• Champion diversity, inclusion and HSE practices across the team.

Required profile

• Currently living in Queensland with full Australian working rights.
• Degree in IT or Computer Science, or equivalent experience.
• Experience in global or multinational enterprise IT environments.
• Exposure to leadership (mentoring, acting team lead or coordinating support across sites) and a desire to grow into a formal leadership role.
• Experience in Professional Services, Architecture, Engineering or Construction is highly regarded.

Required skills

• Strong technical knowledge across hardware, software, networking and cloud.
• Hands-on involvement in IT workplace transformation projects.
• Confident influencing stakeholders, with a proactive, solutions-focused mindset.
• Customer service ethos (retail or hospitality experience is a plus).

What we offer

• Mentoring and support as a first step into leadership.
• Paid Primary and Secondary Carer Leave Policy.
• Employee Assistance Program, professional mentoring and a buddy program for new starters.
• Opportunities to work on special interest projects and across government, private and resource sectors.
• Travel opportunities across multiple offices and a supportive, inclusive team culture.