Technical Support Engineer - Financial Technology

About the role

A leading global financial technology organisation is looking for a Technical Support Engineer in Sydney. The role suits an early-career IT professional with strong foundations in Microsoft 365, Azure, endpoint management and technical troubleshooting, who wants to grow in a fast-paced fintech environment. You will work closely with a client's technology team as a key technical contact onsite, while collaborating with specialist teams globally.

Key responsibilities

• Provide hands-on onsite technical support and act as a key technical contact for the client
• Diagnose and resolve hardware, software, infrastructure and user-related issues
• Support Microsoft 365 and Azure environments, and provide endpoint management and device deployment support
• Troubleshoot AV and workplace technology issues, monitor system health and performance, and carry out software updates, configuration changes and routine maintenance
• Respond to incidents and service requests within agreed SLAs, investigate root causes and escalate complex issues to specialist teams when needed
• Work with technology teams on system enhancements and upgrades, and support testing and validation of new deployments
• Build strong relationships with client stakeholders and act as a trusted technical point of contact

Required profile

• 1-2 years' experience in technical support, preferably client-facing or onsite
• Bachelor's degree in Computer Science, IT or a related discipline, or equivalent practical experience (preferred)
• Advantageous: previous experience in financial services or financial technology
• Technically curious, confident communicator with technical and non-technical users, comfortable working independently and with clients and senior stakeholders

Required skills

• Microsoft 365 and Microsoft Azure
• Endpoint management and device deployment
• Windows/user support and AV troubleshooting
• Incident and service request management, root-cause analysis, system monitoring and maintenance
• Certifications such as CompTIA A+ or Microsoft certifications are advantageous but not essential

What we offer

• Exposure to cloud, Microsoft infrastructure, networking, security and AI technologies
• Ongoing technical training and professional development
• Access to experienced technology professionals and long-term opportunities for progression and global exposure