Technical Account Manager

About the role

First Focus, Australia's leading mid-market Managed Service Provider, is hiring a Technical Account Manager in Melbourne. You will act as the trusted advisor for a portfolio of small and mid-market clients, sitting between technology and business and helping them make smart commercial decisions about their IT. The role is hybrid and sits in the Client Services department.

Key responsibilities

• Act as the primary technical and strategic advisor for your client portfolio
• Lead QBRs, roadmap planning sessions and business reviews
• Translate technical recommendations into practical business outcomes
• Identify opportunities for security uplift, infrastructure improvement and smarter investment
• Work closely with engineering and service teams so commitments are delivered
• Build long-term, trusted relationships where clients feel genuinely supported

Required profile

• Experience as a Technical Account Manager, IT Consultant or similar role in an MSP or complex multi-client environment
• Strong technical foundation across infrastructure, cloud, security and modern workplace
• Confident communicator with IT stakeholders and C-suite executives
• Solid commercial awareness, comfortable discussing budgets, value and long-term planning
• Calm, solutions-focused mindset, clear communication, strong ownership and reliable follow-through

What we offer

• Salary of AUD 110,000 to 130,000 plus other benefits
• Free access to Uprise and 1:1 coaching with psychologists or counsellors
• Flexible working and hybrid working in Melbourne
• 10 paid study days per year, exam fees paid and pay rises for certifications
• Weekly internal training, a learning library and a FastTrack mentoring program
• Tesla company car option (conditions apply)