Technical Account Manager - Education Sector

About the role

efex, a managed technology provider with over 20 locations across Australia, is hiring a Technical Account Manager for its onPlatinum team on the Gold Coast. The role sits at the intersection of account management, customer success and technology, focusing on an established portfolio of clients in the education sector. It suits someone who enjoys building long-term client relationships and is comfortable talking technology.

Key responsibilities

• Manage and nurture an established portfolio of clients, with a strong focus on the education sector
• Act as a trusted point of contact and help clients navigate their technology needs and IT strategy
• Hold regular client meetings and reviews, and run technology planning sessions
• Translate client requirements and solutions into clear, practical business outcomes
• Work with technical and service delivery teams to ensure a seamless client experience
• Manage client escalations and coordinate issues through to resolution
• Identify opportunities to improve client environments or introduce additional services
• Support the onboarding and offboarding of clients with internal teams

Required profile

• Naturally relationship-driven, commercially aware and comfortable in a technology environment
• Ideally experience in account management, customer success, technical account management or a similar client-facing role
• Ideally previous experience in an MSP, IT services or technology environment
• Ability to retain, nurture and grow client accounts
• Strong organisation, time management and communication skills, able to handle multiple clients and priorities

Required skills

• Solid understanding of the technology landscape and confidence discussing IT solutions with clients
• Ideally familiarity with Microsoft 365 and cloud solutions, cybersecurity, networking and infrastructure, backup and business continuity, and managed IT services

What we offer

• Competitive salary based on skills and experience
• Established client portfolio, so you start with existing relationships
• Birthday leave and up to two days of wellbeing leave per year
• Career opportunities across account management, technology solutions or leadership
• Local team with the backing of the wider efex group

All shortlisted candidates will need to pass a National Police Check.