Team Leader, Participant, Event and Program Support

About the role

The Department of Education, Victoria is recruiting a Team Leader, Participant, Event and Program Support to lead a sub-team within the Academy Services Division. The team coordinates professional learning programs and events so that participants and guests receive a high-quality, engaging experience. The position is ongoing, starting 19 December 2026.

The Academy aims to improve student outcomes across rural, regional and metropolitan schools through professional learning and pathways, and to raise public awareness of the teaching profession. The division covers learning design, participant, event and program support and strategic engagement.

Key responsibilities

• Lead and develop a high-performing team focused on an exceptional participant and guest experience.
• Provide ongoing development and training, keeping the team up to date on policy and procedure changes.
• Give expert advice on participant, event and program support matters to Academy teams and external stakeholders.
• Prioritise and manage enquiries, giving expert feedback and guidance to the team.
• Build team cohesion with colleagues and partners across the Academy.
• Use data to drive informed decisions and identify improvements to processes.
• Support the implementation of the team's initiatives and coordinate a matrix model of staff across the Academy, including mentoring, coaching and managing staff.
• Facilitate clear communication and coordination between teams, and lead several strategic priorities for the team and division.

Required profile

• Experience leading staff in complex environments to deliver a high-quality, consistent experience for stakeholders.
• Exceptional leadership, innovative thinking, effective communication and problem-solving; ability to make decisions that affect staff and stakeholders.
• Capacity for collaboration, continuous improvement and relationship building.
• Ability to manage people, foster team development and deliver tangible outcomes.

A tertiary qualification in a relevant field is desirable. Preferred applicants may be asked to complete a police check. Applications close 9 November 2026 and should include a cover letter, a two-page response to the selection criteria and a recent CV.