Team Leader Knowledge Solutions

About the role

The Department of Education is seeking an experienced Team Leader for its Knowledge Solutions team, based in the Knowledge, Privacy and Records Branch of the Assurance, Knowledge and Executive Services Division. The team gives specialist advice to users of the department's corporate recordkeeping system (SharePoint Online) and designs business solutions that meet compliance obligations and client needs. The role is ongoing and full-time.

Key responsibilities

• Lead a small, high-performing team delivering high-quality support services
• Ensure timely and effective responses to customer enquiries
• Develop practical, fit-for-purpose solutions
• Build and maintain strong stakeholder relationships and provide trusted advice
• Contribute to the continuous improvement of records compliance
• Set clear expectations, give constructive feedback, develop team capability and foster a collaborative team culture

Required profile

• At least 2 years of people management experience, preferably in a government department or agency
• Demonstrated experience and expertise in SharePoint Online as a recordkeeping system
• Strong leadership, sound judgement and accountability for planning, resourcing and delivering outcomes
• Customer-focused, responsive, adaptable and collaborative, with a commitment to innovation and continuous improvement

Required skills

• SharePoint Online as a recordkeeping system
• Ability to apply policies, give timely advice and tailor communication to different audiences
• Critical thinking to solve problems in a broader business context

Knowledge of Public Record Office Victoria Standards is desirable. Applicants should submit a resume and cover letter addressing the selection criteria in the attached position description. Preferred applicants may be asked to complete a police check. Applications close 11:59pm on 18 November 2026.