Systems Engineer – IP Voice & UC Assurance

About the role

We are looking for a Systems Engineer to provide L2/L3 technical support for IP Voice and Unified Communications (UC) platforms in Melbourne. The role involves ensuring reliable voice services, supporting Microsoft Teams Direct Routing, and driving voice assurance activities.

Key responsibilities

• Provide L2/L3 support for IP Voice and UC platforms, including hunt groups, auto‑attendants, time‑of‑day routing, overflow routing, and IVR call flows.
• Assist in IP Voice activation by provisioning SIP trunks, BroadWorks services, and Microsoft Teams Direct Routing.
• Perform voice assurance tasks such as fault diagnosis, SLA monitoring, CDR analysis, and SIP trace investigations.
• Configure and troubleshoot Microsoft Teams Phone Direct Routing, SBC settings, voice routing policies, and Teams calling plans.
• Administer Broadsoft environments – group and user‑level administration, feature provisioning, XSP log analysis, and CDR7 queries.
• Diagnose SIP issues including registration failures, call routing problems, codec mismatches, DTMF relay, and SBC interoperability.
• Contribute to root‑cause analysis and support implementation of corrective actions.

Required profile

• Experience delivering L2/L3 support for voice and UC solutions.
• Familiarity with SIP, BroadWorks, Microsoft Teams Direct Routing, and Broadsoft administration.
• Strong analytical skills for fault diagnosis, SLA monitoring, and CDR analysis.
• Ability to work in a hybrid environment and collaborate with cross‑functional teams.

Required skills

• SIP protocol
• BroadWorks
• Microsoft Teams Direct Routing
• Session Border Controller (SBC) configuration
• Broadsoft administration
• IP Voice and Unified Communications platforms
• L2/L3 technical support
• IVR, hunt groups, auto‑attendants
• CDR analysis and XSP log handling

What we offer

• Flexible hybrid working arrangements.
• Opportunity to work with next‑generation digital and AI‑first technologies.
• Career growth in a globally recognised top‑employer environment.