Student Connect Concierge – Campus Customer Service

About the role

The RMIT Student Connect Concierge provides peer‑to‑peer customer service both face‑to‑face and digitally, helping students navigate university services and events. This casual, on‑campus position offers flexible hours to match demand, especially during peak periods.

Key responsibilities

• Deliver positive, proactive customer service across all channels.
• Answer first‑level enquiries about accessing RMIT services, booking appointments and queueing.
• Use the university CRM to log all student interactions.
• Assist with set‑up and pack‑up of events and creative spaces as directed.
• Support student engagement activities and student card production.
• Stay updated on new university information and self‑service options.

Required profile

• Currently enrolled in an RMIT award program (vocational or higher education).
• Demonstrated ability to provide excellent customer service and communicate effectively.
• Proven initiative, creativity and confidence presenting to audiences.
• Team‑oriented with a commitment to RMIT’s Code of Conduct and values.
• Reliable, flexible availability, especially during December‑March peak periods.
• Willingness to work on‑site at multiple RMIT campuses (City, Brunswick, Bundoora).