Strategy and Business Improvement Officer

About the role

The Victorian Ombudsman (VO) is recruiting a Strategy and Business Improvement Officer (VPSG 5, ongoing full-time) in Melbourne, reporting to the Head of Strategy, Risk and Performance. The Strategy, Risk and Performance team gives the Ombudsman strategic direction and governs the VO to manage its risks and achieve its objectives. The role covers strategic and annual planning, strategy implementation and governance, and business improvement.

Key responsibilities

• Develop and deliver strategic, annual business and divisional plans, including environmental scanning, plan design, ownership and governance, and monitoring and reporting of plan execution.
• Identify business improvement opportunities, map workflows and analyse data to propose data-backed solutions that improve efficiency and reduce costs.
• Use change management methods to support adoption of new business models or processes.
• Maintain and advise on the VO's policy and project management frameworks, and lead strategic initiatives and project delivery.
• Administer Audit and Risk Committee meetings, including agendas, minutes, records and performance reviews.
• Build partnerships with key stakeholders to align on strategic and business improvement objectives.

Required profile

• 3+ years of experience in organisational planning, business improvement, project management and change management; public sector experience desirable.
• Tertiary qualification in Business Administration, Commerce, Management or a related field; specialised training in Business Analysis, Lean Six Sigma, Agile/Scrum or Design Thinking desirable.

Required skills

• Strategic planning: SWOT, PESTLE, project management (Agile/Scrum, PMBOK, PRINCE2).
• Data analysis, process mapping (Visio, Lucidchart, Miro) and business improvement methods such as Lean, Six Sigma or value chain management.
• Change management (Prosci, ADKAR, McKinsey 7-S).
• Excellent stakeholder engagement, communication and influence skills.

Applications close 9 November 2026 and must include a 1-page cover letter and a resume of no more than 5 pages. Employment involves a criminal record check, working with children check, statutory declaration, confidentiality agreement and conflict of interest check.