Strategic Account Manager – Sydney

About the role

This role sits within our Strategic Key Accounts team in Sydney. Reporting to the SVP, GM Commercial APAC, you will act as a quarterback across product development, commercial strategy, and project execution, driving measurable growth and expanding product adoption for complex e‑commerce accounts.

Key responsibilities

• Own day‑to‑day strategic account management for your book of business, driving growth, partner health, and product expansion.
• Coordinate internal and external stakeholders across product, commercial, operational, and technical workstreams to ensure fast, precise execution.
• Lead account planning and execution using Mutual Action Plans, Joint Business Plans, QBRs, and ongoing executive engagement.
• Build and maintain strong relationships with senior client stakeholders, navigating high‑pressure conversations with commercial rigor.
• Leverage data, structured analysis, and AI‑enabled tools to identify growth opportunities, improve program management, and continuously optimize outcomes.

Required profile

• 4+ years of experience in client success, strategic account management, consulting, partnerships, or a related commercial role in fast‑paced technology, e‑commerce, media, ticketing, travel, payments or adjacent sectors.
• Strong technical and commercial acumen, able to lead sophisticated product conversations, interpret data, and translate complexity into clear client recommendations.
• Exceptional organizational and program‑management skills, with a proven ability to run multiple concurrent workstreams under pressure and improve processes in ambiguous environments.
• Excellent communication and stakeholder‑management skills, capable of building trust with senior clients and handling high‑stakes conversations with composure.

Required skills

• Claude
• ChatGPT
• Gemini
• Replit

What we offer

• Equity ownership for every employee.
• Enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit) to build AI fluency.
• Catered lunch daily and healthy office snacks.
• Extra leave options including bonus annual and sabbatical leave.
• Global office locations in New York, Seattle, Sydney, Tokyo and London.
• Inclusive culture encouraging authentic selves.