S&S Banking Consultant (Part-Time)

About the role

Suncorp Bank is hiring a Sales and Service Banking Consultant in Toowoomba (216 Margaret Street) as a permanent, part-time position of 20 hours per week. The consultant supports customers face-to-face and by inbound and outbound calls on everyday banking enquiries, account openings and related processes, balancing team, customer, risk and performance outcomes. Training is provided and runs up to full-time hours during the first three months.

Key responsibilities

• Deliver customer-focused service that drives satisfaction and first-call resolution.
• Provide timely, accurate information on everyday banking enquiries, account openings and processes by telephone and online.
• Support and educate customers on using digital platforms for personal banking, and support digital onboarding so new customers can self-serve.
• Listen, build trust and ask the right questions to improve customer outcomes and NPS.
• Contribute to a team culture balanced across people, customer, risk and performance.
• Ensure compliance with internal policies, external requirements and legislation such as Privacy and FSRA, as well as the Underwriting Guidelines.

Required profile

• Ideally experience delivering high-quality customer experience.
• Comfortable with digital customer service platforms and able to troubleshoot common digital banking apps and mobile services with customers.
• Understanding of digital verification and ID validation systems used in onboarding.
• Ability to handle digital banking queries and help customers manage their accounts online.
• A growth mindset; candidates need not have all listed skills.

What we offer

• Permanent part-time role with 20-hour week, Monday to Friday 9:30am to 1:30pm.
• Training up to full-time hours in the first three months.
• Benefits and support resources for work-life balance, and tools that enable remote work where possible.
• Growth opportunities within Suncorp Bank and the wider ANZ Group.

Applications are made through the ANZ careers site using reference number 121942; the posting closes on 7 September 2026.