Spare Parts Interpreter - Truck & Bus Parts

About the role

Multispares, Australia's largest independent supplier of truck, trailer and bus parts, is looking for an experienced Spare Parts Interpreter to join its busy Somerton team. The role is the go-to point for customers needing the right parts and advice, helping keep their vehicles and businesses moving. It suits someone who enjoys solving problems, all things parts and delivering great customer service.

Key responsibilities

• Assist customers by phone, email and at the trade counter
• Identify and source the right truck, trailer and bus parts
• Prepare quotes, process orders and manage customer enquiries
• Work closely with teammates to deliver exceptional service
• Support warehouse operations and stock activities when required

Required profile

• At least 12 months' experience in heavy vehicle parts, automotive parts, retail, customer service, warehousing or a trade-related environment
• Experience in automotive or commercial vehicle spare parts sales or service; 3-4 years in the HV parts industry is ideal but not essential
• Previous experience in heavy vehicle, truck, trailer or automotive parts sales is highly regarded, and trainees with relevant industry experience are welcome
• Interest in automotive or parts, mechanical aptitude and a positive, proactive, team-focused approach

Required skills

• Customer service and strong communication skills
• Ability to prioritise and stay organised in a busy, fast-paced environment
• Sound computer and administrative skills

What we offer

• Competitive base salary plus monthly incentives
• Superannuation and salary continuance insurance
• A supportive, family-friendly culture with rewards based on collective team performance