Small Business Lending Specialist

About the role

ANZ is looking for a Small Business Lending Specialist in Perth to provide lending solutions to a high-volume portfolio of unmanaged, new and existing small business customers. The role sits within the Small Business Banking area, which offers a full range of solutions to small businesses across Australia. It is a permanent, full-time position of 40 hours per week.

Key responsibilities

• Accept inbound call or appointment requests promptly to meet customer experience service level agreements and objectives.
• Make outbound customer calls to help facilitate customer lending and discover additional needs.
• Provide appropriate lending solutions using knowledge of credit assessment and management and ANZ lending policies and procedures.
• Build and maintain strong internal and external networks.
• Meet and exceed performance targets.
• Plan and prioritise work to build effective sales momentum.
• Manage referrals to specialist teams.

Required profile

• Ideally brings relationship management, business development and customer solutioning skills.
• Ability to understand customer ambitions and help them achieve business growth goals.
• Proficiency in credit assessment and management; 100% of the listed skills are not required.

Required skills

• Credit analysis: assessing a customer's ability to meet credit obligations, covering character, capital, capacity to repay, collateral and conditions (the 5Cs of credit).
• Proficiency in credit assessment and management.

ANZ offers flexible working arrangements and benefits including health and wellbeing services and discounts on selected products. Applications are made through the ANZ careers site using reference number 125859.