Sleep Coach / Sales Assistant – Newcastle

About the role

Resmed is hiring a Sleep Coach (full-time, 38 hours per week, Monday to Friday with rotating weekend shifts) for its clinic in Kotara, near Newcastle. The role combines customer service and sales, helping customers improve their sleep and guiding them through their therapy journey. Full training is provided.

Key responsibilities

• Welcome customers, understand their needs and give tailored solutions, then follow up to build relationships and support therapy outcomes
• Deliver exceptional customer experiences in-store and over the phone
• Support customers through their therapy journey with education and coaching
• Achieve individual and clinic sales targets
• Fit customers with masks and equipment after training
• Maintain store presentation, merchandising and cleanliness, and manage stock and inventory
• Complete product training and process sales transactions, payments and admin tasks
• Maintain and manage trial equipment

Required profile

• Retail, customer service or customer-facing sales experience
• Strong listening and communication skills, with a sales-focused mindset
• Team player with strong organisational skills and attention to detail
• Experience in healthcare, pharmacy, medical devices or sleep therapy is beneficial but not essential

Required skills

• Confidence using technology and point-of-sale systems
• Building relationships and identifying customer needs

What we offer

• Full training and ongoing professional development
• Career pathways within a global organisation
• Employee Assistance Program and Employee Share Purchase Plan
• Staff discounts and employee benefits