Site Manager – Hobart Contact Centre

About the role

Lead the Qantas Contact Centre in Hobart with end‑to‑end accountability for safety, customer outcomes, operational performance and commercial success. This permanent, onsite position reports to senior leadership and works closely with regulators, airport authorities, unions and other key stakeholders.

Key responsibilities

• Ensure safe, compliant and sustainable operation of the contact centre.
• Lead high‑performing teams to deliver best‑in‑class customer experience.
• Optimise workforce planning and drive financial performance, including P&L, budgeting and cost outcomes.
• Develop and execute continuous‑improvement initiatives and strategic priorities.
• Manage stakeholder relationships with regulators, airport authorities, unions and senior leaders.
• Lead operational change, respond to disruptions and emergencies.

Required profile

• 10–15 years of senior operational leadership in complex, customer‑focused environments.
• Proven ability to lead large‑scale operations and meet safety, service and operational targets.
• Experience building capability, engagement and high performance in diverse workforces.
• Strong industrial and employment‑relations expertise, including collective bargaining and union engagement.
• Commercial acumen with experience managing P&L, budgets and forecasting.
• Exceptional stakeholder‑management and influence skills.

Required skills

What we offer

• A culture that encourages creativity, passion and inclusive change.
• Opportunities for personal and professional growth across the Qantas Group.
• Priority placed on employee development and career progression.