ServiceNow Solution Architect

About the role

The ServiceNow Solution Architect will define architecture standards, governance and implementation practices for an enterprise‑wide platform across Brisbane or Sydney. The role ensures secure, scalable and maintainable solutions while improving platform health and accelerating upgrades.

Key responsibilities

• Define ServiceNow architecture standards, governance processes and implementation practices.
• Assess solution designs against platform capabilities, security requirements and best practices.
• Design scalable data models, workflows, integrations, configurations and custom solutions.
• Guide platform development, coding standards, prototyping and remediation of technical issues.

Required profile

• 5+ years of ServiceNow development experience.
• 2+ years of ServiceNow solution design and architecture exposure.
• Certified System Administrator (mandatory) and Certified Master Architect (desired).
• Strong communication and stakeholder management skills.

Required skills

• ServiceNow architecture, configuration and coding standards.
• API design, middleware integrations, workflow creation and data modelling.
• Security‑focused platform solution design.

What we offer

• Access to the Shine platform for perks, wellbeing support and career development.
• Performance‑based incentives and Suncorp shares for eligible employees.
• Hybrid working, flexible leave, 20 weeks paid parental leave and up to 5 days paid flexible leave annually.
• Paid study support, career breaks, on‑the‑job learning and a $1,000 referral bonus.