Service Technician – NSW (Eastern Creek)

About the role

Miele is seeking a passionate, customer‑focused Service Technician to join its NSW team on a permanent full‑time basis. You will be the face of the brand, travelling to customers’ homes with a fully equipped company van to diagnose and repair premium domestic appliances.

Key responsibilities

• Carry out quality service repairs and fault diagnosis on Miele appliances in customer homes and occasionally in the workshop.
• Deliver exceptional customer experiences through professional communication and service excellence.
• Manage allocated jobs efficiently to achieve strong first‑time‑fix results and minimise downtime.
• Complete service documentation, invoices and payment processing accurately and on time.
• Maintain van stock, tools and equipment to ensure operational readiness.

Required profile

• Minimum disconnect/reconnect electrical licence.
• Current and valid Australian driver’s licence.
• Ability to work independently, manage time effectively and prioritise workloads.

Required skills

• Strong fault‑finding and problem‑solving skills across electrical and mechanical systems.
• Gas and/or refrigeration licence (nice‑to‑have).
• Experience in whitegoods, appliances, electrical trades or field service environments (nice‑to‑have).

What we offer

• Quarterly Life Leave – one paid day each quarter to recharge.
• Personal development and career opportunities.
• Employee discounts and wellbeing programs, including flu vaccinations and assistance services.