Service Level Lead – Service Management

About the role

The Service Level Lead is responsible for managing, monitoring, and improving service level performance across business services, suppliers, and internal delivery teams. Infosys is a global leader in next‑generation digital services and consulting, with over 320,000 professionals serving clients in 59 countries. The role ensures that SLAs, OLAs, XLAs, KPIs, and service commitments are clearly defined, measured, reported, and reviewed through effective governance.

Key responsibilities

• Manage day‑to‑day Service Level Management activities across assigned services, suppliers and business units.
• Define, measure, report and review SLAs, OLAs, XLAs and KPIs to ensure clear service commitments.
• Provide governance and transparency for service performance within a SIAM or multi‑supplier operating model.
• Identify service level risks or breaches and drive corrective actions.
• Contribute to continual improvement of service outcomes.

Required profile

Required skills

What we offer

• Competitive annual salary between AUD 108,571 and 119,893.
• Flexible hybrid working arrangements, reviewed case‑by‑case.
• Opportunity to work for a global leader in digital services and consulting.