Service Desk Officer

About the role

Ambulance Victoria is looking for part‑time Service Desk Officers to provide first‑level ICT support to its staff. The role blends customer service with technical problem‑solving, ensuring that users receive timely assistance during peak business days.

Key responsibilities

• Log, track and resolve incidents and service requests in the Service Desk system.
• Provide remote and on‑site support for Windows 10 desktops and Office 365 applications.
• Escalate high‑priority issues to senior IT staff while maintaining clear communication with users.
• Test fixes, perform post‑resolution follow‑ups and document all actions accurately.
• Adhere to Ambulance Victoria ICT security policies and procedures.

Required profile

• Previous experience delivering Level 1 support in an IT service desk environment.
• Strong attention to detail and excellent written and verbal communication skills.
• Ability to work independently and as part of a hybrid team, attending the Ballarat Business Centre for training and scheduled shifts.

Required skills

• Microsoft Windows 10 operating system.
• Microsoft Office 365 suite.

What we offer

• Part‑time schedule with hours on Monday‑Wednesday during peak periods.
• Hybrid working model after the initial training period.
• Salary packaging options, generous leave entitlements and free on‑site parking.