This job is no longer available
This job expired on 14/08/2026. It no longer accepts applications.
Service Desk Engineer
Fyndr Group · Sydney
Job description
About the role
We are seeking a proactive Service Desk Engineer to provide hands‑on IT support at our Sydney office. As the primary onsite IT contact you will ensure smooth daily operations and deliver exceptional customer service to employees.
Key responsibilities
- Provide frontline onsite IT support
- Manage ticket workflows and escalate issues where required
- Maintain office IT equipment and infrastructure
- Support employee onboarding and offboarding
- Collaborate with global IT teams
- Standardise processes and document solutions
- Monitor SLAs and proactively identify recurring issues
Required profile
- 2+ years experience in IT Service Desk or IT Support
- Experience with Windows 10/11 and Apple device administration
- Familiarity with ticketing tools such as Jira Service Desk or similar ITSM platforms
- Knowledge of Active Directory and Office 365 administration
- Basic PowerShell scripting ability
- Hardware asset management experience
- Desirable certifications: ITIL, CompTIA A+, CompTIA Network+, MCSA/CCNA
Required skills
- Windows 10/11
- Apple device administration
- Jira Service Desk (or similar ITSM tool)
- Active Directory
- Office 365 administration
- PowerShell
- Hardware asset management
- Azure user management
- Citrix VDI
- Scripting and automation
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Fyndr Group
Sydney