Service Desk Agent

About the role

As a Service Desk Agent at Datacom, you will be the first point of contact for clients, handling telephone calls, emails and alerts. You will work within the Managed Services team to resolve incidents and service requests following ITIL processes.

Key responsibilities

• Respond to client inquiries via phone, email and monitoring alerts.
• Identify, troubleshoot and resolve incidents and service requests.
• Escalate issues appropriately when required.
• Work rotating shifts covering Monday to Sunday, 6 am‑10 pm.

Required profile

• Self‑starter motivated to start a career in technology.
• Team player with excellent interpersonal skills.
• Customer‑centric with a passion for delivering high‑quality service.
• Problem‑solver eager to try new approaches.

What we offer

• Paid parental leave.
• 24/7 Employee Assistance Programme (DataCare).
• Ongoing learning, certifications and career development opportunities.
• Access to industry‑leading learning platforms and future skills training.
• Recognition programmes celebrating great work.
• Employee discounts and financial wellbeing benefits.
• Meaningful work that makes a real impact.