Service Administrator - Brisbane

About the role

Komatsu Forklift Australia, which promotes, sells, hires and services Komatsu forklifts, is looking for an organised, customer-focused Service Administrator to join its busy service team in Brisbane. As the first point of contact for the service department, you will help schedule service jobs efficiently, manage customer enquiries and keep administrative processes running smoothly. The roster is Monday to Friday.

Key responsibilities

• Provide administrative support to the Service Department and Service Manager.
• Coordinate service bookings and schedule technicians to maximise efficiency.
• Create, process and close service work orders accurately and on time.
• Liaise with customers about service enquiries, bookings and job updates.
• Raise purchase orders, process invoices and assist with service-related documentation.
• Maintain accurate customer and service records in internal systems.
• Work with technicians, parts and operations teams to ensure smooth service delivery.

Required profile

• Previous experience in administration, service coordination or customer service.
• Strong organisational skills and ability to manage multiple tasks and deadlines.
• Excellent communication skills, with a professional and friendly approach.
• Attention to detail and strong data entry accuracy.
• Ability to work independently in a collaborative team.
• Experience in automotive, transport, equipment or industrial industries is desirable but not essential.

Required skills

• Microsoft Office
• ERP systems (SAP experience is advantageous)

What we offer

• Discounted private health cover and electronics (Lenovo, Dell, Apple, MS Office).
• Motor vehicle, Kennard's Hire, travel, accommodation and car hire discounts.
• Company-funded income protection insurance (with AMP Super).
• Training and development, and opportunities to relocate nationally.
• Ongoing stable employment in a dynamic team with career progression.