Service Administrator - 3-Month Contract

About the role

A well-established organisation is looking for an experienced Service Administrator for a 3-month temporary contract, working onsite at Sydney Olympic Park. The role is hands-on and suits an organised, customer-focused administrator who enjoys managing several priorities at once and working with customers, service centres, suppliers and internal teams. It covers coordinating service and repair units from the first customer enquiry through to completion, keeping customers informed and delivering a high standard of service.

Key responsibilities

• Be the main point of contact for new and existing customers needing service and repair support by phone, email and face-to-face.
• Plan and coordinate the timely turnover of service and repair units.
• Liaise with service centres, internal staff and factories on service and repair needs.
• Coordinate technical support, service assistance, cost estimates, spare parts pricing and availability.
• Manage the return of service units, including documentation, serviceability and warranty checks, assessment costings, repair quotations and lead times.
• Record service units accurately in internal systems, including SAP and Excel.
• Coordinate documentation, correspondence and shipping for service units.
• Manage SAP processes for dispatch and return, including purchase orders, sales orders, invoices and credit card processing where needed.
• Keep accurate files after service completion and follow up customers on enquiries and annual calibration requirements.
• Provide administrative support to the Operations Manager and Sales Team as required.

Required profile

• Previous experience in administration, customer service, service coordination or a similar role.
• Excellent organisation and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Proactive, reliable and solutions-focused approach.
• Strong follow-up skills and a commitment to good customer service.
• Experience in a technical service, engineering, manufacturing, equipment or repair environment is highly regarded.

Required skills

• Microsoft Excel.
• SAP or similar ERP systems are highly desirable.