Senior Technical Customer Support Engineer (Remote, Australia)

About the role

We are looking for a senior technical customer support engineer to join ClickHouse’s global support team. The role is remote but candidates must reside in Australia and will serve customers across APJ, APAC and EMEA, handling chats, calls, Slack messages and video meetings.

Key responsibilities

• Support and guide ClickHouse users, customers and prospects via cases, chat, Slack, community forums and virtual meetings.
• Develop and share solutions built on ClickHouse Cloud and the open‑source product through documentation, knowledge‑base articles, blogs, webinars and training sessions.
• Collaborate with Engineering, Go‑to‑Market, Product Management and other global support services to define required functionality.
• Mentor, train and disseminate knowledge to colleagues, users and customers.
• Provide first‑line technical assistance, on‑call coverage and meet SLA commitments for tickets received through multiple channels.
• Build trusted relationships with customers, partners and internal teams.

Required profile

• Deep technical knowledge of ClickHouse (open‑source or Cloud) or related domains such as SQL databases, OLAP, cloud‑native SaaS and distributed systems.
• Prior experience in roles like Support Engineer, Consultant, DBA, SRE, Solutions Engineer or Software Engineer.
• Availability to deliver 24 × 7 support in a global, distributed environment.
• Strong written and verbal English communication skills and reliable remote connectivity.
• Team‑oriented mindset, empathy and a passion for solving complex problems.
• Self‑driven, curious and eager to continuously learn.

Required skills

• ClickHouse (open‑source or Cloud)
• SQL and OLAP
• Cloud platforms: Azure, GCP, AWS
• Distributed systems concepts
• Data pipeline technologies: Kafka, Kinesis, Spark, RabbitMQ

What we offer

• Fully remote, flexible work environment.
• Employer‑paid healthcare contributions.
• Equity through stock options.
• Generous flexible time‑off.
• USD 500 home‑office allowance.
• Global gatherings and off‑site events.
• Opportunity to shape culture in a fast‑growing startup.