Senior Systems & Technology Engineer - Onsite, Silverwater

About the role

A client, an international importer and distributor working with Australian retailers and marketplaces, is looking for a Senior Systems & Technology Engineer to take ownership of its day-to-day IT environment. The role supports about 100 users across office, warehouse and remote locations, reports to the MD and CFO and sits within a small two-person internal IT team. It is a genuine hands-on engineering role with no managerial responsibilities, focused on troubleshooting and maintenance.

Key responsibilities

• Support office, warehouse and remote users and assess technical risks and business impact.
• Manage Microsoft 365 and cloud services: Microsoft 365, Azure, Entra ID, SharePoint, user accounts, permissions, authentication and access policies.
• Manage endpoints and infrastructure: Intune, MDM, endpoint security, Windows Server, virtualisation, patching and device management.
• Maintain LAN/WAN, DNS, DHCP, VPNs, Wi-Fi, firewalls and multi-site connectivity.
• Handle cybersecurity, backup monitoring, restore testing, disaster recovery and access controls.
• Diagnose complex incidents, find root causes, implement and verify solutions, document findings and improve reliability through automation and better processes.

Required profile

• At least five years of current or recent hands-on technical experience in systems engineering, infrastructure engineering, cloud engineering, senior technical support or a similar role.
• Independent specialist who investigates unfamiliar issues methodically and takes ownership from investigation to resolution.
• Experience in an MSP, SME, multi-site and fast-paced business environment.
• Ability to explain technical issues and recommendations to non-technical stakeholders.

Required skills

• Strong practical experience with Microsoft 365, Azure, Entra ID and SharePoint.
• Hands-on Intune, MDM and endpoint management.
• Windows Server, virtualisation and infrastructure administration.
• Networking: DNS, DHCP, VPNs, Wi-Fi and firewalls.
• Backups, disaster recovery and cybersecurity.
• Ability to troubleshoot complex issues independently.
• Nice to have: MSP Level 3 or senior escalation experience, Microsoft certifications, PowerShell and automation skills, and experience in warehouse, logistics, retail, FMCG or distribution environments.