Senior Support Engineer - Mac and Windows

About the role

Bluefin Resources is looking for a seasoned IT support professional to take ownership of hands-on L2/L3 support in a fast-paced, high-performing technology team. The role acts as a tech lead, solving complex problems, supporting senior stakeholders and mentoring junior staff. It is based in Sydney.

Key responsibilities

• Deliver level 3 support across a mixed Windows and macOS environment
• Troubleshoot Google Workspace, Entra ID, Microsoft 365, Intune, Jamf and identity/access issues
• Own escalations, prioritise competing demands and resolve issues independently
• Provide hands-on device builds, troubleshooting and meeting room support
• Support onsite events and executive stakeholders with a first-class customer experience
• Share knowledge and guide junior support team members

Required profile

• Proven L2/L3 support experience in a corporate environment
• Excellent troubleshooting skills and the confidence to take ownership
• A customer-first mindset, strong communication skills and the ability to thrive in a fast-moving environment
• A practical, proactive approach, comfortable getting hands on

Required skills

• Windows and macOS
• Google Workspace, Entra ID, Microsoft 365, Intune and Jamf