Senior Project Manager, Technology and Enablement

About the role

The Victorian Ombudsman is recruiting a Senior Project Manager, Technology and Enablement (VPSG 6.1, fixed term 12 months, $142,790-$166,938 per year plus 12% employer superannuation) to lead several significant digital and technology initiatives. Reporting to the Chief Information Officer, the role works with business owners, users, executive sponsors, delivery teams, advisers and suppliers to deliver accessible, sustainable and value-for-money solutions within approved scope, schedule, budget, quality and risk parameters.

Key responsibilities

• Lead discovery, investment analysis and initiation, including options analysis, risk assessments, business cases and budget submissions
• Plan and deliver technology-enabled business change within approved parameters, adapting plans to emerging risks and priorities
• Establish governance, assurance, reporting and escalation pathways, and advise sponsors and governance committees
• Maintain integrated project controls and traceability from needs through deliverables to outcomes
• Manage risks, issues, dependencies and changes, and manage financial performance through whole-of-life estimates and variance analysis
• Lead procurement and contracting within delegated authority, including market analysis, sourcing, evaluation and negotiation
• Manage suppliers and delivery teams, verify delivery before recommending payment and handle variations
• Engage users and staff early in inclusive service design, including assisted and non-digital pathways
• Lead change, readiness, adoption and training, and measure adoption and proficiency
• Support benefits realisation and lead quality assurance, testing, implementation, transition and closure

Required profile

• Demonstrated experience leading end-to-end technology-enabled business change in complex environments
• Substantial experience developing and delivering change and enablement strategies, including impact and stakeholder analysis, communications and training
• Experience leading technology procurement and contracting end-to-end
• Ability to influence executives, business owners, multidisciplinary teams and suppliers
• Sound working knowledge of the Ombudsman Act 1973 and the Victorian public sector's statutory obligations

Required skills

• Project delivery, governance and assurance
• Change management and stakeholder management
• Commercial acumen, including procurement and supplier management
• Analytical and written communication skills
• Desirable: PRINCE2, PMBOK, Agile, Prosci or equivalent certification

Applications close 9 November 2026 and require a cover letter and a resume of no more than 5 pages, submitted online. Employment is subject to criminal record, working with children, statutory declaration, confidentiality agreement and conflict of interest checks.