Senior Product Manager, Personalise & Controls

About the role

Commonwealth Bank is looking for a Senior Product Manager in its Retail Banking Services (RBS) Digital Crew, based in the Sydney CBD area. The role leads the Personalise & Controls squad, which shapes how customers manage their profile, contact details, experience preferences and digital controls across CommBank's digital channels. It is a hands-on product leadership position reporting to the Product Lead and working with Design, Engineering, Data, Risk, Identity and Digital.

Key responsibilities

• Lead the squad day-to-day, clarifying priorities, dependencies, risks and trade-offs.
• Drive discovery and delivery across customer profile, preferences, communication settings and self-service journeys.
• Partner with Design and Engineering to build intuitive, scalable, customer-centric experiences.
• Use customer research, behavioural insights and operational data to guide prioritisation.
• Improve digital self-service completion and reduce avoidable assisted demand.
• Navigate dependencies across identity, privacy, security, customer data and other digital product teams.
• Establish product health disciplines including measurement, optimisation, incident learning and continuous improvement.
• Translate regulatory, privacy and risk requirements into simple, clear customer experiences.
• Influence stakeholders with evidence-based recommendations and well-articulated trade-offs.

Required profile

• Significant product experience shaping complex digital products from discovery through to launch and optimisation.
• Proven experience leading or operating within cross-functional product squads.
• Experience working closely with engineers and architects on digital products and platforms.
• Experience in regulated or highly complex environments, such as banking, financial services or other highly regulated industries.
• A track record of simplifying complex customer journeys and experiences.
• Ability to balance customer outcomes, commercial value, risk, compliance and delivery realities.

Required skills

• Digital self-service and customer management experiences.
• Platform or orchestration products spanning multiple teams and systems.
• Product health, experimentation and optimisation practices.
• Experience leading products through reliability improvements, incidents, migrations or remediation.
• Related domains such as customer profile, identity, preferences, consent or personalisation.
• Excellent written and verbal communication skills.

Candidates already part of the Commonwealth Bank Group (including Bankwest, x15ventures) must apply through the group's internal application process. The advertising ends on 28 October 2026.