Senior Pega Decision Architect (Contract) - Sydney

About the role

Hastha Solutions is recruiting a Senior Pega Decision Architect on a 6-month contract in Sydney, working within the Martech & Operations team. The role turns business strategy, customer needs and data insights into scalable, AI-driven decision logic using Pega Customer Decision Hub, acting as a strategic decisioning authority within delivery squads. It supports the implementation and evolution of Pega CDH, the uplift of channel platforms and the establishment of sustainable decisioning frameworks.

Key responsibilities

• Design, build and optimise Next Best Action strategies in Pega Customer Decision Hub, turning business objectives and customer lifecycle goals into scalable, model-driven decision logic.
• Own end-to-end decisioning design within CLM squads, working with NBA Designers, Analysts, Data Science and business stakeholders to define decision frameworks, requirements and measurable outcomes.
• Configure and govern Pega CDH components such as actions, treatments, engagement policies, arbitration rules, taxonomies and strategy frameworks, aligned with Pega guardrails, CDH best practices and enterprise architecture standards.
• Lead decisioning experimentation and performance optimisation, including A/B testing, multivariate testing, control groups and simulations.
• Partner with Data Science and Insights teams to ensure decision strategies are data-driven, explainable and continuously optimised.
• Steward the decisioning ecosystem, contributing to NBA frameworks, reusable patterns and best practices.
• Ensure compliance with regulatory, consent and ethical marketing requirements, including privacy, fairness and governance.
• Coach team members and uplift capability across CLM and Martech teams.

Required profile

• Degree in Business, Marketing, IT, Maths, Information Systems or Finance.
• Extensive hands-on experience with Pega Customer Decision Hub, including Next Best Action strategies via the Strategy Framework (v8.23 preferred; v8.7+ acceptable).
• Proven experience designing and evaluating experimentation frameworks such as A/B testing and control groups.
• Ideal candidates understand regulatory and compliance requirements for direct marketing (Privacy Act, Spam Act, DNCR Act).
• Australian or New Zealand citizens or PR holders only.

Required skills

• Pega Customer Decision Hub and Pega Strategy Framework (v8.23 preferred)
• Strong analytical and problem-solving abilities
• Advantageous: SQL, Teradata and/or PostgreSQL, AWS, Azure or Pega Cloud, and knowledge of the Privacy Act, Spam Act and DNCR Act

The contract runs for 6 months with possible extension.