Senior Optical Network Engineer

About the role

Superloop's Operations unit maintains and supports its products and internal technical infrastructure so that customers receive the best possible service, from home broadband to international wholesale. The Senior Optical Network Engineer ensures the smooth operation of the Superloop network with maximum performance and availability, building, supporting and maintaining all devices and services within the global network.

Key responsibilities

• Design, implement and maintain the optical network infrastructure to support business growth, performance and reliability.
• Monitor and optimise optical network performance, proactively identifying and fixing potential issues.
• Diagnose, troubleshoot and resolve complex optical network faults and escalated incidents, restoring services promptly.
• Contribute to the planning, deployment and continuous improvement of optical transport network technologies and architectures.
• Ensure compliance with network security standards, operational procedures and industry best practices.
• Maintain accurate network documentation, configurations, inventory records and operational procedures.
• Collaborate with Network Operations, Engineering, Projects, Field Services, Vendors and other business units.
• Support capacity planning, network upgrades, technology refresh programs and infrastructure expansion.
• Stay current with emerging technologies and industry trends in optical networking and telecommunications.

Required profile

• Proven experience designing, implementing, operating and maintaining carrier-grade optical transport networks.
• Minimum 5 years' experience in the design, deployment, operation and maintenance of optical transport technologies, including coherent muxponders, fixed-grid multiplexers, ROADMs, optical protection switching systems, EDFA line amplifiers and submarine line terminal equipment.
• Demonstrated knowledge of long-haul, metro and subsea transmission systems, with strong fault isolation, troubleshooting, capacity planning, performance analysis and network optimisation skills.
• Ability to collaborate with vendors, NOC teams, project managers and field engineering teams.
• Strong analytical, problem-solving and communication skills in a fast-paced, mission-critical environment.

Required skills

• DWDM, ROADM architectures, coherent optical transmission and network automation.
• Hands-on experience with Ciena, Cisco and PacketLight platforms, including optical link budgets, power levels, OSNR thresholds and transmission performance metrics.
• Scripting and automation tools to improve operational efficiency.

What we offer

• Free home broadband and a free mobile SIM plan.
• Flexibility of 3 days per week in the office, with lunch on Wednesdays, snacks and donuts.
• A diverse and inclusive workplace.