Senior Operations Manager - National Dental Network

About the role

A growing national dental organisation with more than 50 practices across multiple states is looking for an experienced Senior Operations Manager to lead operational performance across its network. Based in Canterbury, Victoria, you will lead and develop a team of Business Liaison Managers while partnering with practice leaders, dentists, clinicians and support office teams. The role combines commercial leadership, people development and strategic execution, with regular interstate travel.

Key responsibilities

• Lead, coach and support Business Liaison Managers across multiple locations
• Drive practice performance, profitability, productivity and patient growth
• Partner with practice leaders to strengthen team and operational performance
• Monitor business KPIs and identify opportunities for improvement
• Implement strategic initiatives and operational projects nationally
• Build productive relationships with dentists and practice leadership teams
• Support compliance, accreditation and governance requirements
• Contribute to budgeting, forecasting and broader business planning
• Lead change initiatives across a geographically dispersed network
• Promote a culture of accountability, collaboration and patient-centred care

Required profile

• Proven senior leadership experience in multi-site operations (managing managers)
• Demonstrated success improving business and operational performance
• Experience leading and developing teams across multiple locations
• Experience implementing change and business improvement initiatives
• Dental, healthcare, medical or other multi-site service-sector experience is highly regarded

Required skills

• Strong commercial and financial acumen
• Ability to interpret KPIs, financial results and operational data
• Stakeholder management and relationship building
• Excellent communication, coaching and problem-solving skills

To discuss the opportunity confidentially, contact the recruiter through the agency advertising the vacancy.