Senior Network Engineer - Managed Services

About the role

Data#3 is looking for an experienced Senior Network Engineer to join its Managed Services team in Adelaide. This is a hands-on technical role supporting customer environments, troubleshooting complex network issues and working across routing, switching, firewalls and wireless technologies.

Key responsibilities

• Resolve customer incidents, problems and change requests within agreed service levels
• Troubleshoot complex routing, switching and firewall issues across multi-vendor environments
• Support and maintain environments using Cisco, HP, Aruba, Fortinet and PaloAlto technologies
• Perform scheduled maintenance, upgrades and change activities
• Work with customers and technical peers to recommend solutions
• Manage tickets and contribute to ticket queue management
• Produce and maintain technical documentation, including site schematics and change control documentation
• Operate within ITIL incident, problem and change management processes
• Join the Managed Services engineering on-call roster
• Create and maintain network architecture diagrams, SOPs, implementation guides and troubleshooting documentation
• Mentor team members in technical documentation and knowledge sharing

Required profile

• 10+ years' experience in an IT environment
• Proven experience in a network support role
• Bachelor's degree in IT/Engineering or equivalent
• Strong customer-facing and stakeholder communication skills

Required skills

• Strong troubleshooting and analytical ability across routing, switching and firewalls
• Experience with Cisco, HP, Aruba, Fortinet and PaloAlto technologies
• Certifications such as CCIE or equivalent, Aruba/HP ACMP or ACSP, Meraki CMNA, Check Point CCSA, PCNSA/PCNSE or Fortinet NSE 4 are highly regarded
• Experience with Cisco, Meraki and/or Aruba wireless technologies is highly desirable